Terms of Use
These Terms of Use ("Terms") govern your use of the PLAI mobile app and the website at pl-ai.app (together, the "Service"), operated by PLAI ("we", "us"). By using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
If you downloaded PLAI from the Apple App Store, Apple's Licensed Application End User License Agreement also applies. Where these Terms conflict with it, Apple's agreement prevails for matters it covers.
1. Eligibility
You must be at least 17 years old, or older if the law where you live requires, to use the Service. Mature content settings are available only to users who are 18 or older. By using the Service you confirm that you meet these requirements. If you use the Service on behalf of someone else, you confirm you have their permission.
2. The Service
PLAI lets you create fictional AI characters and interact with them through chat, interactive adventures, group scenes and related creative tools. The Service is for entertainment and creative writing. It is not a substitute for professional medical, mental-health, legal, financial or other advice, and AI characters are not real people, therapists, counsellors or experts.
We may change, suspend or discontinue any part of the Service at any time. We will give reasonable notice of changes that materially reduce functionality you have paid for.
3. Your account and device
PLAI does not require an account. Your data is linked to a random identifier stored on your device. You are responsible for the device you use and for keeping any transfer code you generate private. Adding an email address is optional and helps you restore your history on a new device.
4. AI-generated content
- Replies, images and voices are generated automatically by machine-learning models. They may be inaccurate, incomplete, offensive or fictional, and may not reflect our views.
- You are responsible for how you use AI output. Do not rely on it for decisions that affect your health, safety, finances or legal position.
- Content filters are provided and a family-friendly mode is available. Filters are not perfect. If you encounter content that you believe breaks these Terms, report it in the app.
- You must not attempt to make the Service generate content that is prohibited under Section 6.
5. Your content
"Your Content" means characters, stories, scenarios, images, messages, posts and comments that you create or upload. You keep ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, display and transmit Your Content to the extent needed to operate, secure and improve the Service and, for content you choose to publish, to display it to other users. This licence ends when you delete the content or your data, except for copies that other users have already saved or that we must keep by law.
You confirm that you have the rights needed to upload Your Content and that it does not infringe anyone's intellectual property, privacy or publicity rights.
6. Acceptable use
You must not use the Service to create, upload, request or share content that:
- sexualises or depicts minors in any way, or depicts characters presented as minors in sexual or romantic situations;
- is non-consensual sexual content, or sexual content involving real, identifiable people;
- impersonates a real person (including public figures) in a way that is deceptive, defamatory or harmful, or uses a real person's name, likeness or voice without permission;
- promotes or glorifies violence, terrorism, self-harm, suicide or eating disorders, or provides instructions for them;
- is hateful or harasses, threatens or discriminates against people based on protected characteristics;
- infringes copyright, trademark or other rights;
- contains malware, spam, or attempts to collect other users' personal data;
- breaks any applicable law.
You must not reverse-engineer, scrape, overload or interfere with the Service, circumvent content filters, rate limits or purchase checks, resell access, or use automated tools to access it without our written permission.
We may remove content, restrict features, apply stricter content filters, or block a device at our discretion if we believe these Terms have been broken, and we may report unlawful content to the authorities.
7. Community features
Characters, adventures and posts that you publish are visible to other users. We moderate reported content and may remove anything that breaks these Terms. You can report or block content and creators in the app. We are not responsible for content created by other users, but we act on reports within a reasonable time.
8. PLAI Pro, subscriptions and payments
- PLAI is free to use. PLAI Pro is an optional paid tier that removes ads, raises daily limits and unlocks longer memory, as described in the app at the time of purchase.
- Pro is sold as an auto-renewing subscription or as a one-off period, as shown at purchase. Prices are displayed in the App Store in your local currency before you confirm.
- Payment is charged to your Apple ID account at confirmation of purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, and your account is charged for renewal within 24 hours before the end of the current period.
- You can manage or cancel subscriptions in your Apple ID settings (Settings → Apple ID → Subscriptions). Deleting the app does not cancel a subscription.
- Refunds are handled by Apple under its policies; we cannot issue refunds for App Store purchases directly. Where law requires, you may be entitled to a refund from Apple.
- You can restore a previous purchase on a new device from Settings → Restore purchases.
9. Advertising
Free users may be shown ads at intervals. We do not use your conversations to target ads and we do not share your personal data with advertisers for profiling.
10. Intellectual property
The Service, including its software, design, trademarks and the characters and stories we create, is owned by us or our licensors and protected by law. Except for Your Content and the limited licence to use the app, these Terms give you no rights in the Service.
11. Termination
You can stop using the Service at any time and delete all your data from Settings. We may suspend or terminate your access if you break these Terms, if required by law, or if we discontinue the Service. Sections 4, 5, 6, 10, 12, 13 and 14 survive termination.
12. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy of AI output, and uninterrupted or error-free operation. Nothing in these Terms limits rights you have as a consumer that cannot be excluded by law.
13. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or loss of data, profits or goodwill, arising from your use of the Service or any AI-generated content. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose, or 50 USD if you paid nothing. Some jurisdictions do not allow these limits, in which case they apply only as far as permitted.
14. Governing law and disputes
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules, and disputes are subject to the exclusive jurisdiction of its courts, except that consumers in the EU or elsewhere keep the protection of mandatory local law and may bring claims in their home courts. Before starting a claim, please contact us so we can try to resolve the issue.
15. Changes to these Terms
We may update these Terms. We will post the new version here with a new date and, for material changes, notify you in the app. Continuing to use the Service after the change takes effect means you accept the updated Terms.
16. Contact
Email: [email protected]
In-app: Settings → Contact us